Right of withdrawal
- The Buyer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased goods, provided that the Buyer is a Consumer.
A Consumer is defined as a natural person who purchases on the site for purposes not related to any commercial, entrepreneurial or professional activity carried out. - The right of withdrawal does not apply if the Buyer is a VAT holder and makes the purchase as a company or professional (exclusively for purposes not related to the further marketing of the products).
- The right of withdrawal cannot be applied to items customized according to the customer’s explicit instructions.
- If the Buyer decides to exercise the right of withdrawal, he must notify the seller by registered mail with return receipt sent to the address Tecnowell srl – Via Vittorio Emanuele II N 17 – 66020 San Giovanni Teatino (CH) or by email by sending a communication via email to the address info@tecnowell.com provided that such communication is confirmed by sending a registered mail with return receipt sent to the address Tecnowell srl – Via Vittorio Emanuele II N 17 – 66020 San Giovanni Teatino (CH) within the following 48 (forty-eight) hours or by certified email sent to the email address tecnowell@legalmail.it
For the purposes of exercising the right of withdrawal, sending the communication may be validly replaced by returning the purchased goods, provided that it is within the same terms. The delivery date to the post office or the forwarding agent will be valid between the parties.
- The return of the goods must in any case take place no later than 20 (twenty) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in normal condition.
- The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to take charge of them with explicit communication.
- The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receiving the withdrawal notice.
- Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.